Al Usman Group

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Privacy Policy

Privacy Policy

Effective date: 11/5/25

Al Usman Group (“Company”, “we”, “us”, “our”) operates across four services: Tourism & Travel, Real Estate, Oil Exchange & Auto Care, and Rent-a-Car. This policy explains what data we collect, why we collect it, how we use it, and your choices.

Plain summary (read the full policy for details):

  • We collect only what we need to provide bookings, listings, and support.
  • We don’t sell personal data. We share it only with trusted partners needed to deliver a service (e.g., hotels, drivers, payment processors).
  • You can request access, correction, deletion, or to opt out of marketing at any time.

1) Who we are

Al Usman Group

Email: info@alusmangroup.com
Email: alusmangroup1@gmail.com

Whatsapp: 0300-4111183
Phone:        0311-4111183
Whatsapp: 0322-4111183
Phone:        0333-4111183
Phone:        0343-4111183

Address : Phase-I, H Block, 65 Commerical Area DHA Lahore

2) Data we collect

  • Contact data: name, email, phone/WhatsApp.
  • Identity data (when required): CNIC/passport, driver’s license, date of birth (for rentals/travel compliance).
  • Booking & service data: tour dates, destinations, accommodation preferences, vehicle selection, property preferences, invoices, and support tickets.
  • Payment data: payment status and references (card details are handled by our payment processor; we don’t store full card numbers).
  • Technical data: IP address, device info, browser type, and basic analytics/cookie data.
  • Location data: pickup/drop-off points, hotel location, or property addresses you inquire about.
  • User content: messages, reviews, and documents you share with us.

3) How we use your data

  • To take and manage bookings, rentals, property viewings, and oil-change appointments.
  • To verify identity where required by law or by our partners (e.g., hotels, car insurers).
  • To send confirmations, reminders, invoices, and service updates (email/SMS/WhatsApp).
  • To improve our site, services, and customer support.
  • To prevent fraud, misuse, or unsafe activity.
  • With your consent, to send offers, tips, and news. You can opt out anytime.

4) Legal bases we rely on

We process data to perform a contract with you, to meet legal obligations (e.g., tax records), for our legitimate interests (e.g., safety, service improvement), and when you give consent (e.g., marketing).

5) Cookies & analytics

We use essential cookies to run the site and optional analytics to understand usage. You can block cookies in your browser; the site may still work but some features could be limited.

6) Sharing your data

  • Service partners: hotels, guides, drivers, insurance providers, garages, property owners/agents, and listing portals, but only what they need.
  • Payment processors: to complete transactions securely.
  • IT/operations: hosting, email/SMS/WhatsApp messaging tools, and analytics providers.
  • Legal/compliance: if required by law, court order, or to enforce our terms and protect our users.

We do not sell your personal data.

7) International transfers

Some partners or servers may be located outside Pakistan. We take reasonable steps to ensure your data is protected under comparable safeguards and used only for the stated purposes.

8) Data retention

We keep data only as long as needed: bookings/financial records for the period required by law; support records for operational needs; marketing data until you opt out or it becomes inactive.

9) Your rights

  • Access a copy of your personal data.
  • Ask us to correct inaccurate or incomplete data.
  • Request deletion where it’s no longer needed (subject to legal retention).
  • Object to or restrict certain processing, including marketing.
  • Withdraw consent at any time where we rely on consent.

To exercise a right, email info@alusmangroup.com. We may ask for proof of identity before acting on requests.

10) Children

Our services are for adults. If you believe a child provided us personal data without a parent/guardian’s consent, contact us and we’ll delete it.

11) Security

We use reasonable technical and organizational measures to protect data. No system is 100% secure, but we work to prevent unauthorized access, misuse, and loss.

12) WhatsApp, calls & recordings

When you contact us via phone or WhatsApp, we keep basic logs (time, number, message content) to handle your request. We do not record calls without notice. WhatsApp processes data under its own policy.

13) Third-party links

Our site may link to third-party websites or apps. Their privacy practices are their own; review their policies before sharing data.

14) Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated effective date.

15) Contact

If you have questions or requests, contact:

Al Usman Group
Address: Phase-I, H Block, 65 Commerical Area DHA Lahore

Email: info@alusmangroup.com
Email: alusmangroup1@gmail.com

Whatsapp: 0300-4111183
Phone:        0311-4111183
Whatsapp: 0322-4111183
Phone:        0333-4111183
Phone:        0343-4111183

Note: This policy explains our current practices in simple language. It is not legal advice. If you operate in multiple jurisdictions, you may need additional terms to meet local requirements.